Delete account
You do not need to install or open the app. This button opens your email application; you must send the email yourself. You can also write directly to incubatorbuddy@lusonetix.com.
Request deletion by email- Send an email from the address used for your Incubator Buddy account, with the subject “Delete Incubator Buddy account”.
- Ask for deletion of your account and associated personal data. If you cannot access that email address, explain this so we can arrange another proportionate identity check.
- We will confirm the request with the account holder before deletion. Never send your password, login codes or identity documents unless an appropriate verification method has been agreed.
Your account, profile and memberships will be deleted. Sessions where you are the sole participant will be deleted with their history and results. Shared sessions remain for the other participants, with your user references cleared. Please identify any personal information in shared names or notes that also needs removal. See the privacy notice for logs, backups and retention.
We respond without undue delay, normally within one month of receiving a request. We may need to verify your identity; we explain any permitted extension. We confirm when deletion is complete. Deletion is permanent.
In the app, you can also open the sign-out menu, choose “Delete account”, enter your current password and confirm.